Returns

Returns Information

Warranty Repairs

Products purchased direct from the Mission web store, or from Mission Authorized Dealers may be covered by a limited manufacturers warranty. Details of the specific warranty period are provided at time of purchase. In general, Mission expression pedals, effects pedals and controllers have a one year warranty. Mission Gemini amplifiers and speakers have a two year warranty, and Mission cables have a limited lifetime warranty.

Please read the Mission Warranty for further information on warranty coverage.

Out of Warranty Repairs

Out of warranty products can often be returned to Mission for repairs for a small charge. Exact cost will depend on the specific product and nature of repair. It may be necessary for us to receive the product and diagnose any issues before a cost estimate can be provided.

Please contact Mission Support first for an RMA # before returning any item for out of warranty repair. Customer is responsible for all shipping costs associated with out of warranty returns.

When contacting Mission. Please provide the product serial # and build date in order that we can trace the product and determine it’s warranty status.

Returns and Exchanges

Customers may return most new Mission products purchased directly from Mission within 30 calendar days from date of shipping. Mission will not accept returns or refund customers for Mission products purchased from other sources. Customers wishing to return products purchased from these sources must contact the original seller.

For eligible returns, Mission will refund the price of the product minus shipping. The customer is responsible for the cost of return shipping. Returned items must be in as new condition, in the original packaging, and including any accessories, user manuals etc provided with the original product. Some products are exempt. Check the Terms for further details.

Procedure

If you purchased your Mission product from a Mission Authorized Dealer, you should contact that dealer first. Many Mission Dealers have their own warranty and returns policies.

For other returns, you should first contact Mission to request a Return Material Authorization (RMA) number. Returns cannot be accepted without a valid RMA #.

You can reach us by phone:
1 866 333 1828

by email:
info@missionengineering.com

Office hours are Monday–Friday, 9am–5pm Pacific Standard Time.

When you contact us we may ask you some questions to determine the appropriate course of action. If we determine that a return is appropriate, we will issue you an RMA#. After you have been supplied with an RMA#, you can return the product to Mission at:

Mission Engineering Inc.
Returns and Repairs
1736 Corporate Circle
Petaluma
CA 94954

Please make sure that your RMA# and a return address are printed clearly on the outside of the package. You are responsible for the safe packing and shipping of the product to Mission.

Need more help?

Check out the contact details to see how to reach us

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Terms

Most Mission products are built to order. Typical time to ship is within 10 business days.

Warranty

The Limited Warranty Period for Mission Expression and Volume Pedals is one year.