mission support

Support Basics

There is a User Guide for most Mission products which often contains answers to some of the most common support questions. Some products have printed User Guides included in the box. You can also download the latest versions in printable form from the printed user guide page.

If you are connecting a Mission expression pedal, amplifier, or speaker to a remote device such as a digital amplifier, effects unit, or MIDI controller, check the instruction manual for the device. Mission products usually require minimal configuration themselves, but the devices they are connected to often require some setup. This will normally be documented in the manufacturers instruction manual for the specific device being connected to.

If no setup instructions were included with a new product, this is because there is nothing to setup on the product itself. The setup instructions will be included in the instruction manual for the device you are connecting to.

Printed User Guides

Most products without Electronic User Guides, will have a printed User Guide included in the box. You can also download printable copies of the user guides.

Click to download and print user guides

Electronic User Guides

Newer products have Mission Electronic User Guides.

Electronic User Guides are product specific support web pages containing the latest setup instructions, FAQ’s, photos, tutorial videos and more. Compatible products may have a QR code which you can scan with a smart device to link to the Electronic User Guide.

Electronic User Guides are faster, more detailed, and regularly updated with the most recent information. They also waste less natural resources than printed manuals. To access the Electronic User Guide, go to the product page for you product, and look for the Electronic User Guide Icon, or scan the QR code on your product, or product package.

FAQ

If the User Guide does not contain the information you need, try our Frequently Asked Questions page which addresses many of the most common questions we receive.

Click to view Frequently Asked Questions

Video Tutorials

Subscribe to our Youtube channel for frequently updated videos on understanding, setting up, and using Mission and other music electronics.

Contact Mission

If you need to contact us for support, having all the relevant details available will enable us to provide the fastest possible service.

  • Name and contact details

  • Mission product name and model

  • Where you purchased the product

  • Serial number and build date

  • Other products you are connecting

  • Description of your problem or question

To find the serial # and build date on most Mission pedals, remove the base plate or base of the enclosure, and locate the silver serial label.

On amplifiers and speakers the serial # and build date are on the black and white product label on the rear. You can also scan the bar code to retrieve the serial #.

Some Mission products have a QR code that you can scan with a smart device to link you directly to the user documents. You’ll need a device with a camera such as a smart phone or tablet. Just point your devices camera at the QR code using a suitable scanning app.

Returns

Most items purchased direct from Mission have a 30 day return policy. Most Mission pedals have a one year warranty, and amplifiers and speakers have a two year warranty when purchased new from Mission or an Authorized Dealer.

If you need to return a product, check the returns information for details.

Click to view returns information

Need more help?

Check out the contact details to see the ways you can reach us.

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