Warranty repairs
Products purchased direct from the Mission web store, or from Mission Authorized Dealers may be covered by a limited manufacturer’s warranty. Details of the specific warranty period are provided at time of purchase. In general, Mission expression pedals, effects pedals and controllers have a one-year warranty. Mission Gemini amplifiers and speakers have a two-year warranty, and Mission cables have a limited lifetime warranty. You are responsible for the cost of shipping the items to Mission for repair. For valid warranty repairs, Mission will cover the cost of return shipping to you. Please read the Mission Warranty for further information on warranty coverage.
out of warranty repairs
Out of warranty products can often be returned to Mission for repairs for a small charge. Exact cost will depend on the specific product and nature of repair. It may be necessary for us to receive the product and diagnose any issues before a cost estimate can be provided. You are responsible for the cost of shipping items to and from Mission for out of warranty repairs. Please note that some items returned may not be economically repairable (the cost of the repair may be higher than the cost of a new replacement). It may not be practical to repair some items due to obsolete components or similar issues. In such cases Mission support will attempt to offer alternatives which may involve additional cost.
returns or exchanges
Customers may return most new Mission products purchased directly from Mission within 30 calendar days from date of shipping only. Mission will not accept returns or refund customers for Mission products purchased from other sources. Customers wishing to return products purchased from Mission Dealers or other sources must contact the original seller.
If you are returning an item for refund, exchange or sending it to us for repair, you should contact Mission Support first for an RMA # before mailing it. ‘RMA’ stands for Return Material Authorization. The RMA # is required for us to track the return, and to make sure that when it arrives we know who it belongs to and why it is being returned. If possible, please provide the product serial # and build date in order that we can trace the product and determine warranty status.
You can create an RMA and receive returns instructions online by clicking the RMA button below.
Please read the following instructions carefully. If you are returning a product for refund or exchange:
After you have been supplied with an RMA#, you can return the product to Mission Engineering at:
Mission Engineering Inc
Returns Department
1311 Clegg St, Unit B
Petaluma, CA, 94954
If you are sending an item for service or repair:
After you have been supplied with an RMA#, you can return the product to the Mission Engineering Service Department at:
Mission Engineering Inc
Service Department
40 Taylor Cutoff Road PMB 59
Sequim, WA, 98382
Please make sure that your RMA# and a return address are printed clearly on the outside of the package. You are responsible for the safe packing and shipping of the product to Mission. Items for service and repair should only be sent to the Service Department address above unless otherwise instructed by Mission Support. Service items cannot be received at other Mission locations without approval.