Terms and Conditions of Sale
These terms of sale apply only to Mission branded products sold directly by Mission Engineering Inc. (Mission) via the Mission Web store at www.missionengineering.com, or orders placed by phone, mail or similar device, direct to Mission Engineering Inc. Resellers, distributors, and other Mission authorized agents will have their own terms of sale. These terms DO NOT apply to used Mission products, or to Mission products purchased from unauthorized resellers.
Payments for items purchased on the Mission web store must be made at time of order using one of the approved payment methods listed. Payment will include charges for items ordered, shipping by method selected, and certain local United States sales taxes depending on the ship to location and current taxation regulations. Payment will not be collected for import duties, brokerage, or other charges that may be required when the ship to destination is outside the United States. The customer will be seperately responsible for any such charges if applicable. Credit card and Paypal payments will be processed and collected at time of order by our payment processing provider. In an event that complete payment is not received, and order may be delayed or cancelled.
Federal Express (FedEx) and UPS are the primary carriers for products ordered direct from Mission. Additional shipping options are listed during checkout. Packages are shipped without authorization signature required. Deliveries to COMMERCIAL addresses will often require a signature, even if that option is not selected. The recipient is responsible for the safe collection of packages delivered. Mission Engineering Inc. is not responsible for any loss or damage caused by failure to collect the package from its delivery point. Customers requiring alternative shipping options should contact Mission Customer Service before placing their order. Products will be shipped to the shipping address on the order. Customers requiring shipping to alternative addresses should contact Mission Customer Service. Mission is not responsible for changes to a shipping address after the order has been processed. The customer will be responsible for any additional shipping charges that may occur as a result of changing a shipping address from that which appears on the order.
Mission reserves the right to refuse custom requested shipping options when not available or practical. Mission reserves the right to use alternate shipping providers without notice when necessary due to service outages or other issues.
Shipping confirmation with tracking information will be emailed to the customer when the shipping information is provided to the carrier, and the package is released for collection by the carrier. Confirmation will be sent to the email address on the order. This is an automated email, and Mission is not responsible for email failures due to incorrect email addresses, spam filters, service provider blocking etc. Customers enquiring about shipments in transit can contact the carrier listed on the shipping confirmation document and provide them with the tracking number. Customers placing orders other than via the Mission Web store such as by phone or special request, will need to provide Mission Customer Service with a contact email address in order to receive email confirmations.
Carriers make the best effort to ensure packages are delivered within the estimated time, but there is no guarantee of delivery by said time. Mission is not responsible for delays caused by bad weather or other factors impacting carriers operations. Once packages are in transit, customers can contact the carrier directly using the tracking # provided to get updates or to arrange alternative pickups. Mission is not liable to provide compensation in any form including shipping charge refunds for shipments that are delayed due to reasons beyond Mission’s control.
Time to Ship
Most Mission products are built to order. Typical time to ship is within 10 business days. Business days do not include weekends or public holidays in the state of California. Time to ship is complete business days from date of receipt of order to date finished package is released for collection by the carrier. Certain circumstances such as inventory shortages and delays in components shipments can impact time to ship. Mission will make best effort to ensure products ship within specified time, but is not obliged to provide compensation, including expedited shipping, if this time should be exceeded due to circumstances beyond Mission’s control. Time to ship does not include time in transit. Customers requiring expedited shipping can contact Mission Customer Service with details and we will try to accommodate. Expedited shipping that involves additional carrier charges will be charged to the customer.
Time to ship terms refer to Mission products purchased directly from the Mission web store and configured from standard options. The terms do not cover upgrades, special orders, or any other non standard requests. Non standard items must be processed by the Custom Shop, and terms will be offered on a case by case basis determined by the nature of the request and available resources at the time. Estimates of time and cost can be requested at any time for special orders. Actual final cost and time may differ from original estimate.
Default international shipping is via FedEx International Economy for international orders. When available, other carriers and services maybe selected when placing orders directly on the Mission web store. Carriers may use alternate local agents for final delivery. The use of alternate local carriers is not under the control of Mission Engineering Inc. International shipping includes shipping to Canada and Mexico.
Shipping charges billed by Mission include packaging and net shipping charges only. The recipient is responsible for import duties, taxes, brokerage charges and any other charges imposed by the shipper, their agents or local governments. Customers with questions about duties and charges should contact their responsible local government department. Mission is not responsible for providing information on international import regulations nor for delays caused as a result of government policies or actions.
International orders are provided with a commercial invoice documenting the products shipped including weights, net product values, and shipping charges. Mission Engineering Inc. will not intentionally declare incorrect information on export documentation under any circumstances. A harmonized code from the United States Harmonized Tariff Schedule will be included on the commercial invoice where applicable.
Orders that have been completed and sent for shipment cannot be cancelled. Such items may be returned in accordance with the returns policy in section 7 of this document. Custom Shop orders that have been partially completed may be subject to a cancellation charge. Standard web orders that have not been completed maybe cancelled on request. Orders are determined cancelled after customer has been sent notification of cancelled order to the email address included on the order. Refunds for cancelled orders may take up to 5 business days to complete. Refunds for cancelled orders can only be issued via our payments processing service provider. Mission will refund the cost of items and shipping for eligible cancellations. Mission has no control over and is not responsible for any transaction or other charges that may be levied by a customers bank, credit card company, or other payment service provider as a result of placing and subsequently canceling an order.
Customers may return most new Mission products purchased directly from Mission within 30 calendar days from date of shipping. Mission will not accept returns or refund customers for Mission products purchased from other sources including, but not limited to, authorized resellers, unauthorized resellers, friends or family members. Customers wishing to return products purchased from these sources must contact the original seller.
For eligible returns, Mission will refund the price of the product minus shipping. The customer is responsible for the cost of return shipping. Returned items must be in as new condition, in the original packaging, and including any accessories, user manuals etc provided with the original product. Mission reserves the right to retain a re-manufacture or re-stocking fee if these conditions are not met. Refunds will normally be provided within 5 business days of receipt of returned products. A Return Material Authorization (RMA) must be included for returned items to be accepted. Further information is available in the Returns Policy. The following items are not covered by this return policy. All sales of these items are final and they cannot be returned for refunds.
4. Gemini Head Units
5. Custom Shop Items
Custom shop items may include any accessories, modifications, changes, or non-standard product requests not directly selectable from the Mission web store. These include but are not limited to, changes in color, labeling, special features not available as standard including certain LED’s, custom wiring, non standard value potentiometers for the model etc.
The items listed above cannot be put back into stock and resold, and hence cannot be returned for refunds.
Gemini Amps, Gemini and other Speaker cabinets may be returned but will incur a minimum $40 restock fee to cover testing procedure and replacement packaging.
Mission reserves the right to make changes to product specifications without notice.
If you purchased your Mission product from a Mission Authorized Dealer, you should contact that dealer first. For other returns, contact Mission to request an RMA number.